Return/Refund Policy
At Roaya Diamond, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, please read our refund and return policy below.
Returns Eligibility
You may return your item within 30 days of receiving it. The product must be unused, in its original condition, and in the original packaging.
Refund Process
To initiate a refund, please contact us at [support@email.com] with your order number and reason for return. Once your return is processed, we will issue a refund to the original payment method.
Non-Refundable Items
Some items are not eligible for a refund, including:
- Gift cards
- Personalized or custom products
- Items on clearance or sale
Shipping Costs
Shipping fees are non-refundable. If your return is approved, you will be responsible for the cost of return shipping.